Live, interactive training sessions for every skill level — learn, apply, and get results.
Whether you’re brand-new to Neptune 360 or an experienced user looking to sharpen your skills, our webinar series helps you get more from your system. Each session is packed with practical tips, feature walkthroughs, and real-world examples so you can improve efficiency, solve problems faster, and deliver more value to your utility.
BEGINNER LEVEL WEBINAR: AMI Overview in Neptune 360
Kody Rix, Integration Specialist II and Max Jurasic, Integration Specialist IILearn the essentials of Advanced Metering Infrastructure (AMI), explore communications, manage devices, monitor KPIs, and apply best practices.
ALL LEVELS WEBINAR: Neptune 360 Mobile App Training
Kody Rix, Integration SpecialistLearn the core features of the Neptune 360 Mobile App, including navigation, field workflows, syncing, and troubleshooting common issues.
ALL LEVELS WEBINAR: Top Issues We See in Technical Support
Cosie Sawyer, Integration Specialist III and Tammie Stewart, Integration Specialist IIILearn about the most common issues our Technical Support team sees across Neptune 360, including login access, imports, routes, mobile usage, and hardware questions. We’ll review why these issues occur, how to avoid them, and when to reach out for support.
ALL LEVELS WEBINAR: Neptune 360 New Features
Kody Rix, Integration Specialist II and Tammie Stewart, Integration Specialist IIStay up to date on the latest features and enhancements in Neptune 360. We’ll highlight new and recently released functionality, demonstrate key improvements, and share practical tips to help you get the most out of Neptune 360.
BEGINNER LEVEL WEBINAR: AMR Overview in Neptune 360
Cosie Sawyer, Integration Specialist IIILearn the fundamentals of Automated Meter Reading (AMR), track KPIs, manage users, work with AMR routes, and apply best practices.
Neptune 360 On-Demand Webinars
Access recorded Neptune 360 training sessions at any time. These on-demand webinars are ideal for refresher training or onboarding staff. Customers may also register for upcoming live webinars from this page.
AMI Overview in Neptune 360
An introduction to Advanced Metering Infrastructure (AMI), covering communications, device management, KPI monitoring, and best practices.
AMR Overview in Neptune 360
Learn the fundamentals of Automated Meter Reading (AMR), including KPIs, user management, routes, and best practices.
Custom Dashboards & User Interface
Learn how to create custom KPIs, manage user roles, and optimize the Neptune 360 interface.
Neptune 360 Data Log Overview
Learn how to use the Data Log to troubleshoot issues, analyze reads, and improve workflows.
Neptune 360 Mobile App Overview
Overview of the mobile app, including core features, syncing, and troubleshooting tips.
Reporting & Data Analytics in Neptune 360
Learn to navigate the reporting dashboard, build custom reports, and analyze performance trends.
Have Questions?
When registering, you can suggest topics or features you’d like us to cover. If time doesn’t allow, we’ll follow up with you directly or include the topic in a future webinar. For utility-specific questions, our team can provide tailored support. We look forward to helping you get the most out of Neptune 360!
